Transcript scoring for supervisor review. Model: openchs/qa-helpline-distilbert-v1
01
Review checklist
Sample transcript
Hello, thank you for calling our child helpline. My name is Sarah, how can I help you today?
I understand your concern completely and I want to help you through this difficult situation.
Let me check what resources we have available for you. Please hold for just a moment while I
look into this. Thank you for holding. I've found several support options that can help.
Is there anything else I can assist you with today? Thank you for reaching out to us,
and please don't hesitate to call again if you need further support.